PRIVACY POLICY

Germacare.vn is a website owned by Medinova Co. Ltd. Thank you for visiting our website germacare.vn. We always respect and commit to protecting the privacy of our customers’ information. To learn more, please read the information below carefully:

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

The information that Medinova Co. Ltd. collects from customers on the website includes full name, email, phone number and contact address.

The above information is basic information required when you send information for advice or to buy products from Medinova. That is also the most essential information so that Medinova staff can contact and confirm with you to ensure your rights.

At the same time, customers need to be responsible for the security and storage of service usage activities under the information provided and in their mailbox. If you discover acts of unauthorized use or abuse of customer information by others, you need to immediately notify us for timely handling.

2. SCOPE OF INFORMATION USE

Medinova Co. Ltd. uses information provided by customers to:

  • Contact customers to check correct orders and delivery addresses upon receiving order requests;
  • Answer questions about products or provide advice if receiving requests from customers;
  • Send emails and notify of promotions on items on germacare.vn;
  • Contact to resolve some problems with customers in special cases;
  • If there is a request from a judicial agency such as the Procuracy, court, or police agency related to the customer’s violation of law.

3. INFORMATION RETENTION PERIOD ON GERMACARE.VN

In case a customer leaves a comment on the germacare.vn website, the data will be retained indefinitely.

For customers who register an account on the germacare.vn website, personal information will be kept in the user profile until they are deleted or changed. Customer information will be stored and secured on the server of Medinova Co. Ltd.

4. MEANS FOR USERS TO EDIT PERSONAL INFORMATION

Customers have the right to check, update, adjust or cancel personal information by contacting the germacare.vn website administration. Customers can send complaints about information security content to the Administration Board of the germacare.vn website.

When we receive feedback from customers, we will confirm the information, check the level of violations and take timely remedial measures.

For customers with accounts on the germacare.vn website, customers can request to delete or change the information we store about them.

5. COMMITMENT TO SECURITY OF CUSTOMER INFORMATION

Customers’ personal information on germacare.vn is committed to absolute confidentiality according to the policy of Medinova Co. Ltd. The collection and use of customer information is only carried out if consent is received from the customer, unless otherwise prescribed by law. We commit as follows:

Do not arbitrarily use, transfer, or provide customer information to any third party without your consent.

If the information server is attacked by hackers causing loss of customer personal data, Medinova Co. Ltd. is responsible for notifying the authorities to promptly investigate and notify customers as soon as possible.

Medinova Co. Ltd. requires all customers when registering to purchase products to provide all relevant information such as: Full name, contact address, email, phone number,… and is responsible for the above information.